Ahlan is the Al Hilal Banking App that is our way of welcoming you to our services. We have reimagined banking to make your life hassle-free by designing an easy, flexible and convenient way of opening an Al Hilal Bank savings account from the comfort of your home or office. The App can be downloaded from the App Store or Google Play.

If you are a UAE resident, and 18 years of age or older, then Al Hilal Ahlan is the best way to start your relationship with Al Hilal Bank.

All you have to do is download the Al Hilal Ahlan app from the App Store or Google Play. Remember to keep the following documents ready before you begin:

• Your Passport or Passport copy
• Your Emirates ID or Emirates Id copy

After you have downloaded Al Hilal Ahlan, please follow the onscreen instructions to get started.

Al Hilal Ahlan puts saving money right in the palm of your hand and is designed to fit your requirements:

• You can open a savings account instantly with minimum requirements
• You can choose how your name appears on your Debit card
• Decide to get your Welcome Pack delivered to your doorstep or to pick it up from one of our conveniently located branches

All you need is your smartphone, and your Passport and Emirates Id (original or copy) handy to open the savings account from the comfort of your home or office. Simply download the Al Hilal Ahlan App and follow the onscreen instructions to get started in three simple steps:

• Step 1 - Scan your Passport and Emirates ID and tell us how you would like to use the account
• Step 2 - Personalise your banking experience with a few basic details
• Step 3 - Your account is immediately set up and ready to use. Your welcome pack is ready to be collected at your most conveniently located branch, or delivered straight to your door

There is no fees or charges applicable for the account opened through Al Hilal Ahlan App.

There is no minimum balance requirement for the account opened using the Ahlan App. It is a “Zero Balance” account. However, you have a chance to WIN AED 1 Million every month if you maintain a minimum monthly average balance of AED 5,000. For details click here

Along with all the benefits and features of Al Hilal Savings account, you also get a chance to WIN AED 1 Million every month for Salary transfer. For details click here

We always send messages in real-time. A response usually takes anywhere from 2 seconds to 15 seconds from receiving your request for an OTP. Occasionally delays and errors may occur, depending on the network of your mobile service provider. In case this happens, just click on ‘Resend OTP’ and a new OTP will be sent to you. If you continue to face an issue, just give us a call on 600 522 229 from your registered mobile number and our contact centre agents will be happy to assist you.

Your signature is required so that you continue your banking experience seamlessly, without coming to an Al Hilal Bank branch.

After you complete the journey, Al Hilal Ahlan takes you to your personalised dashboard, where you can see Account details

We will usually deliver your Welcome Pack within 48 working hours of opening the account. To make sure you’re always protected, we’ll securely verify your Emirates ID and fingerprints at the time of your Welcome Pack delivery. Your savings account will then be fully operative for immediate use.

For your safety and security, we have disabled withdrawals on your account, until we deliver your Welcome Pack

If something isn't working, you can try restarting or re-setting your handset. If you still experience difficulty you can try deleting and then re-installing the App. If problems persist give us a call on 600 522 229 from your registered mobile number and our contact centre agents will be happy to assist you.