Find answers to our most common queries

Ahlan

What is Al Hilal Ahlan?

Ahlan is the Al Hilal Banking App that is our way of welcoming you to our services. We have reimagined banking to make your life hassle-free by designing an easy, flexible and convenient way of opening an Al Hilal Bank savings account from the comfort of your home or office. The App can be downloaded from the App Store or Google Play.

Who can use Al Hilal Ahlan?

If you are a UAE resident, and 18 years of age or older, then Al Hilal Ahlan is the best way to start your and your family relationship with Al Hilal Bank.

How can I use the app?

UAE residents above 18 years of age:

All you have to do is download the Al Hilal Ahlan app from the App Store or Google Play. Remember to keep the following documents ready before you begin:

  • Your Passport or Passport copy
  • Your Emirates ID or Emirates Id copy

After you have downloaded Al Hilal Ahlan, please follow the onscreen instructions to get started.

UAE residents under 18 years of age:

Your parent (father or mother) can open an account for you. All they have to do is download the Al Hilal Ahlan app from the App Store or Google Play. Parent need to keep following documents ready to begin:

  • Child’s Passport or Passport copy
  • Child’s Emirates Id or Emirates Id copy
  • Child’s Birth certificate issued or attested by the UAE Authority Only Parent who is resident of the UAE and have an existing relationship with Al Hilal Bank can open the account for their child.

How is Al Hilal Ahlan different?

Al Hilal Ahlan puts saving money right in the palm of your hand and is designed to fit your requirements:

  • You can open a savings account for yourself and your children instantly with minimum requirements
  • You can choose how your name appears on your Debit card
  • Decide to get your Welcome Pack delivered to your home or office address

How can I start my relationship using Al Hilal Ahlan?

All you need is your smartphone, and your Passport and Emirates Id (original or copy) handy to open the savings account from the comfort of your home or office. Simply download the Al Hilal Ahlan App and follow the onscreen instructions to get started in three simple steps:

  • Step 1 - Scan your Passport and Emirates ID and tell us how you would like to use the account
  • Step 2 - Personalise your banking experience with a few basic details
  • Step 3 - Your account is immediately set up and ready to use. Your welcome pack will be delivered straight to your door

If opening account for your child, along with the Passport and Emirates Id of the child you also require the child’s Birth Certificate issued or attested by the UAE Authority.

I don’t have account with Al Hilal Bank, can I open account for my child?

Only parent who have relationship with Al Hilal Bank can open account for their children. Parent can open an instant account using Ahlan and once their debit card is delivered they can open account for the child through Ahlan.

Can a mother open account for her child?

Yes, mother can open account for her child as Grantor (Gift) with the restriction that only the mother can deposit money to the child’s account.

Is there any fees or charges for the Account opened through Ahlan?

There is no fees or charges applicable for the account opened through Al Hilal Ahlan App.

What is the minimum balance required for this account?

There is no minimum balance requirement for the account opened using the Ahlan App. It is a “Zero Balance” account. However, you have a chance to WIN AED 1 Million every month if you maintain a minimum monthly average balance of AED 5,000. For details click here

What is the benefit of opening a Salary Transfer account?

Along with all the benefits and features of Al Hilal Savings account, you also get a chance to WIN AED 1 Million every month for Salary transfer. For details click here

What do I do if I don’t receive my One Time Password (OTP)?

We always send messages in real-time. A response usually takes anywhere from 2 seconds to 15 seconds from receiving your request for an OTP. Occasionally delays and errors may occur, depending on the network of your mobile service provider. In case this happens, just click on ‘Resend OTP’ and a new OTP will be sent to you. If you continue to face an issue, just give us a call on 600 522 229 from your registered mobile number and our contact centre agents will be happy to assist you.

Why do I need to provide my signature?

Your signature is required so that you continue your banking experience seamlessly, without coming to an Al Hilal Bank branch.

Signature is not applicable when opening account for the child.

How will I know my Savings Account details?

After you complete the journey, Al Hilal Ahlan takes you to your personalised dashboard, where you can see Account details

When will I receive my Debit card?

We will usually deliver your Welcome Pack within 3 working days of opening the account. To make sure you’re always protected, we’ll securely verify your Emirates ID and fingerprints at the time of your Welcome Pack delivery. Your savings account will then be fully operative for immediate use.

In case of child’s account, both the child and parent’s (who has opened the account) emirates id will be required for verification at the time of debit card delivery.

Debit card for the child’s account will only be delivered to the parent who has opened the account.

I opened my account and deposited funds into it, so why I am not able to withdraw funds?

For your safety and security, we have disabled withdrawals on your account, until we deliver your debit card shipment successfully.

What should I do if I experience difficulty downloading or using the app?

If something isn't working, you can try restarting or re-setting your handset. If you still experience difficulty you can try deleting and then re-installing the App. If problems persist give us a call on 600 522 229 from your registered mobile number and our contact centre agents will be happy to assist you. Please ensure you are using the latest version of the app.

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