Find answers to our most common queries


What is Al Hilal Ahlan?

It is our way of welcoming you to Al Hilal Bank. We have reimagined banking to make your life hassle-free by designing an easy, flexible and convenient way of opening an Al Hilal Bank savings account. The app can be downloaded from the App Store or Google Playstore.

Who can use Al Hilal Ahlan?

If you are a UAE resident, and 18 years of age or older, then Al Hilal Ahlan is the best way to start your relationship with Al Hilal Bank.

How can I use the app?

All you have to do is download the Al Hilal Ahlan app from the App Store or Google Play. Remember to keep the following documents ready before you begin:

  • Your Passport
  • Your Emirates ID

After you have downloaded Al Hilal Ahlan, please follow the onscreen instructions to get started.

How is Al Hilal Ahlan different?

Al Hilal Ahlan puts you in control and is designed to fit your requirements:

You can open a savings account instantly with minimum requirements.

You can choose how your name appears on your Debit card.

Decide to get your Welcome Kit delivered to your doorstep or to pick it up from one of our conveniently located branches.

How can I start my relationship using Al Hilal Ahlan?

After you’ve downloaded Al Hilal Ahlan, follow the onscreen instructions to get started in three simple steps:

  • Step 1 - Scan your Passport and Emirates ID and tell us how you would like to use the account.
  • Step 2 - Personalise your banking experience with a few basic details.
  • Step 3 - Your account is immediately set up and ready to use. Your welcome pack is ready to be collected at conveniently located branches or delivered straight to your door.

All you need is your smartphone, and your identification documents handy to open your savings account from the comfort of your home or office.

What do I do if I don’t receive my OTP?

We always send messages in real-time. A response usually takes anywhere from 2 seconds to 15 seconds right after you request for an OTP. Sometimes you may face delays and errors depending on the network of your mobile service provider. In case this happens, just click on ‘Resend OTP’ and a new OTP will be sent to you. If you continue to face an issue, just give us a call on 600 522 229 from your registered mobile number and our contact centre agents will be happy to assist you.

Why do I need to upload my signatures?

Your signature is required so that you continue your banking experience seamlessly, without coming to an Al Hilal Bank branch.

How will I know my Savings Account details?

After you complete the journey, Al Hilal Ahlan takes you to your personalised dashboard, where you can see Account details.

When will I receive my Debit card?

We will usually deliver your welcome kit within 48 working hours of opening the account. To make sure you’re always protected, we’ll securely verify your Emirates ID and fingerprints at the time of your Welcome Kit delivery. Your savings account will then be fully operative for immediate use.

I opened my account and deposited funds into it, so why I am not able to withdraw funds?

For your safety and security, we have disabled withdrawals on your account, until we deliver your welcome kit.

What should I do if I experience difficulty downloading or using the app?

If something isn't working right, you can try restarting or re-setting your handset. If you still experience difficulty you can try deleting and then re-installing the application. If problems persist give us a call on 600 522 229 from your registered mobile number and our contact centre agents will be happy to assist you.

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