Call Center

Al Hilal Bank provides our valued customers with the latest Contact Center solutions to ensure banking over the phone is effective around the clock, 24/7.


Our contact center has:

  • An automated phone banking system (Interactive Voice Response- IVR), allowing customers to interact with the bank directly & receive immediate response.
  • Highly qualified and attentive Contact Center Agents, ready to satisfy customers banking needs when they require additional information and services. 

Below is a list of the services we offer through our call center

  • Card Blocking
  • Card Activation
  • Letter Requests - Liability Letter & Balance Certificate
  • Change PIN Request
  • Credit Card Available Balance
  • Credit Card Statement
  • Debit card Replacement Request
  • Credit card Replacement Request
  • Shopping card Pin Reset

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