This Cookie Notice describes the cookies and other technologies that Al Hilal Bank (“AHB”, “We”, “Us” or “Our”) uses on its website to improve performance and enhance your user experience. The aim of this Cookie Notice is to explain what these technologies are and why we use them, as well as your rights to control our use of them. This Cookie Notice forms part of our Privacy Notice.
Please note that we include references to other websites that provide information about cookies. We are not affiliated with those websites or the third parties that operate them. We are not responsible for the content on those websites and provide links to them for information and convenience only.
What is a “Cookie”?
Cookies are small data files stored on your device by websites to remember user preferences, to provide you with a personalised experience. They may also track browsing activity based on your preference. This is useful because:
- they allow our website to recognise the devices you use to access our website;
- they allow you to navigate between web pages efficiently;
- they enable us to generally improve your experience of our website; and,
- they allow our promotional and marketing efforts.
There are other types of tracking technologies used on our website. These include local storage objects, tags and web forms.
Each time you visit our website, you’ll be asked to accept or customise your cookie preferences. We use cookies to improve your experience and to collect anonymous statistics about how our site is used.
Cookies may collect personal information, for example, your input into online forms or registration pages. However, most cookies will not collect information that identifies you directly and will instead collect more general information such as how users arrive at and use our website, or a user’s general location.
For more details on cookies and similar technologies, please visit www.allaboutcookies.org or www.aboutcookies.org
How to manage cookies?
Manage cookies through browser
The means to manage cookies through a browser differs on each browser. On most browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive a notification when you are receiving a new cookie, how to delete them or refuse to accept them.
Removing cookies from your device
You can delete all cookies that are already on your device by clearing the browsing history of your browser. This will remove all cookies from all websites you have visited.
Be aware though that you may also lose some saved information (e.g. saved login details, site preferences etc.).
Managing site-specific cookies
For more detailed control over site-specific cookies, check the privacy and cookie settings in your preferred browser.
Blocking cookies
You can set most modern browsers to prevent any cookies being placed on your device, but you may then have to manually adjust some preferences every time you visit a site or web page. And some services and functionalities may not work optimally. (e.g. profile logging in).
Alternatively, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org. For more information, please see the links below for guidance on how to modify your web browser’s settings on some of the most popular browsers:
Opt out of targeted advertising
Different advertising industry associations offer consumers the ability to opt-out from online targeted advertising conducted by their member advertisers. If you would like to find out more information about this option, please visit their websites listed below and follow their instructions to opt-out from online targeted advertising:
What types of personal data do we receive through cookies?
Some of the types of personal data we receive through the cookies we use are listed below. This includes information we access directly from your device without storing or accessing a file:
- Cookie browser data: cookie identifiers, time/date, services/products selected, whether and to which cookies you have consented;
- Device data: device type, screen resolution, operating system version, browser rendering core, its version and basic settings, such as privacy options, autofill options, etc.;
- Log data: time and duration of usage of our website and search data, such as your input into search forms;
- Location data: data about your country of access as indicated by the Internet Protocol (IP) address of your device;
- Behavioural data: data about your usage of our website that we may process if you visit or use third party websites or applications to cooperate with us, and data on how you participate with the content of our website (such as pages visited, if you came from a marketing campaign, button clicks, etc.)
List of cookies used on our website
Some cookies are set by AHB (“first party cookies") and can only be read by us. There are other cookies set by third parties whose services we use or partner with to run content on the page you are viewing ("third party cookies").
Some cookies are deleted when you close your browser. These are known as session cookies. Other cookies stay on your device until they expire, or you delete them from your browser. These are known as persistent cookies and enable us to remember things about you as a returning visitor. This website uses both session and persistent cookies.
They enable basic functions of our website such as page navigation. Our website cannot function properly without these cookies, and they cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the website will not be operational. Strictly necessary cookies placed on our website are listed in the table below:
| Cookie Name |
Category |
Host |
Description |
Duration |
| TS01xxxxxxxx |
First Party |
alhilalbank.ae |
This cookie is typically associated with a security feature, such as a Web Application Firewall, to track session information and ensure consistent and secure interactions. |
0 days |
| __cf_bm |
First Party |
alhilalbank.ae |
A cookie necessary to support Cloudflare Bot Management. This cookie helps manage incoming traffic that matches criteria associated with bots. |
0 days |
| ASP.NET_SessionId |
First Party |
alhilalbank.ae |
General purpose platform session cookie used by sites built on Microsoft .NET technologies to maintain an anonymized user session. |
0 days |
Performance cookies help us understand how visitors use our website so we can improve its functionality and your experience. They allow us to count visits and traffic sources so we can measure and improve the performance of our website and your user experience. They help us to know which pages are the most and least popular and see how visitors move around the website. All information these cookies collect is aggregated and therefore anonymous. If visitors do not allow these cookies we will not know when they have visited our website and will not be able to monitor its performance. Performance cookies placed on our website are listed in the table below:
| Cookie Name |
Category |
Host |
Description |
Duration |
| _ga |
First Party |
alhilalbank.ae |
We use Google Analytics cookies on our website to view visitor activity and to monitor behaviours when accessing the site. The data is captured on an aggregated basis and not used to identify individuals. |
2 years |
| _ga_xxxxxxxxxx |
First Party |
alhilalbank.ae |
Used by Google Analytics to identify and track an individual session with your device. |
1 year |
| _gat_UA- |
First Party |
alhilalbank.ae |
We use Google Analytics cookies on our website to view visitor activity and to monitor behaviours when accessing the site. The data is captured on an aggregated basis and not used to identify individuals. |
0 days |
| _gid |
First Party |
alhilalbank.ae |
We use Google Analytics cookies on our website to view visitor activity and to monitor behaviours when accessing the site. The data is captured on an aggregated basis and not used to identify individuals. |
1 day |
| _gat_UA-XXXXXX-X |
First Party |
alhilalbank.ae |
Google Analytics cookies |
0 days |
They may be set through our website by us or our advertising partners or third parties. They may be used by those companies to build a profile of your interests and show you relevant adverts on other websites. They do not store personal information directly but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. Targeting cookies placed on our website are listed in the table below:
| Cookie Name |
Category |
Host |
Description |
Duration |
| _fbp |
Third Party |
alhilalbank.ae |
Used by Facebook to deliver a series of advertisement products such as real-time bidding from third party advertisers |
2 months |
| _fbp |
Third Party |
ae |
Used by Facebook to deliver a series of advertisement products such as real-time bidding from third‑party advertisers. |
2 months |
| _gcl_au |
Third Party |
alhilalbank.ae |
Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. |
2 months |