Rest assured, we'll keep you safe and secure

Security Tips

We are committed to maintaining the security and integrity of information you enter into this website or otherwise provide to us as part of our service offerings. Our goal however, is to protect our site and our service. REMEMBER, there is no such thing as absolute or totally effective security. At al hilal bank, we value your online security, that's why we have safeguards to protect the information you transmit to us over the internet as described in this statement. We collect and use the information to respond to your needs and service your accounts. This statement applies to all users of www.alhilalbank.ae, whether or not the user is an al hilal bank customer.

Website Security

At al hilal bank, we strive to safeguard your online security. All information provided by you while visiting our web site, is kept strictly confidential to prevent the unauthorised use of the information. All the nonpublic personal information we receive from you at al hilal bank, whether that's via phone, mail or the internet, is treated completely confidentially. We maintain physical, electronic and procedural safeguards to protect your nonpublic personal information. Our operational and data processing systems are contained in a secure environment and that environment is access controlled. We have implemented other security controls, such as firewalls, intrusion detection and intrusion prevention, to protect our systems and networks and all your information. Our security systems constantly monitor the web server to ensure your accounts are all safe and secure.

Transmission of Information

Al hilal bank is protected by a Secured Socket Layer known as SSL technique. This effectively prevents electronic eavesdropping by creating an encrypted link between a web server and a browser when you are using this website. This link ensures that all data passed between the web server and browser remains private and secure. All SSL certificates are encrypted with the highest encryption level available. You will know you have created an SSL link with our web server by seeing the 'https://' at the beginning of the URL. You'll also see the padlock icon (available in most but not all browsers) in the lower right hand frame of your web browser. All sensitive information and internet banking usage are mandatory to use SSL technology.

Internet Fraud

At al hilal bank we want to protect you by constantly warning you about a growing form of Internet fraud called 'Phishing'. This is a type of deception designed to steal and use your personal data (such as credit cards numbers, passwords, account data etc.) for fraudulent purposes. Con artists and fraudsters might send fraudulent email messages that appear to come from websites you trust, like your bank etc, requesting that you provide personal information via email or on a illegitimate website created by them. The information is then used to access financial records and steal identities. You should not respond to emails that appear to be from al hilal bank that request validation of personal information or link to websites requesting validation of personal information.

If you receive a suspicious email that appears to be from al hilal bank, always do the following:

  • NEVER respond to the message, or click on any of the links, or change the e-mail in any way.
  • Contact us immediately and call 600 52 2229 or +97126356020

Email Security

When corresponding to us via email, you should only provide information that is non-sensitive and non-confidential. There's no need to give us any information of a personal nature that you feel uncomfortable providing to us via email. If you are concerned about the security of your communication, please transmit your correspondence to us using our Contact Center 600 52 2229, or personally in one of our branches. Al hilal bank is not responsible for the security of information we receive through email.

Links to Other Sites

We at al hilal bank may provide links to other internet sites as a convenience to you while you're visiting this website. If you visit these sites via our website, you may be asked to provide non-public personal information.

Please remember that al hilal bank is not responsible for the privacy practices of those sites. We suggest that if you visit other websites through www.alhilalbank.ae, you read the privacy policies of each site, as it may differ from ours. Our privacy policy applies solely to this website.

Cookies

We use cookies at al hilal bank. This is a small bit of information exchanged between your computer and the website you are accessing. They allow a website to identify a particular user to provide a more personalised service or gather data about the usage of the site. The cookie file uses a code to identify a particular user, but the user is not identified by any personal information, such as their name or address. Don't worry, all cookies are safe and they cannot be used to gather personal information about the user or to deliver viruses.

From everyone who visits our website, these are the kinds of information we collect:

  • Type of Web browser
  • Computer operating system
  • Internet service provider
  • Identification of any referring site
  • Areas visited within the site
  • Date and time of access

This information is not tied to any personal information we have obtained from you, but is tied to a cookie that identifies your machine as a unique visitor.

Other Tips to Safeguard You

  • Exercise extreme caution when shopping on the internet. Only enter credit card and personal information when it involves a transaction you initiate and on websites you trust.
  • Always use a secure website when submitting credit card numbers or personal information online. Look for the Security Certificate before entering your personal information.
  • Use bank services (i.e. Internet banking , SMS Banking , Phone Banking , or ATM Banking) regularly to monitor your account activity and detect if there have been any fraudulent transactions.
  • If you receive a suspicious call that appears to be from al hilal bank, requesting personal information; it isn't us. We never request personal information or banking related information via phone or email.
  • Keep your financial and personal information secure and confidential.
  • Never share your account number or Personal Identification Number (PIN).
  • Do not leave your card as a security deposit or as identification.
  • Report stolen/lost cards immediately to the Bank.
  • Do not enter login details anywhere, except at your usual internet banking website accessed through the URL www.alhilalbank.ae.
  • Check to make sure that your virus definitions and anti-spyware are up-to-date and scan the computer, especially if you accidentally clicked on the link or attachment in the email.
  • Never access a link in an email that will take you directly to an Internet Banking log on page.
  • Avoid using shared PCs to access your internet banking.
  • Use strong passwords that are difficult to guess and change them regularly.

Information Changes to This Statement

From time to time it may be necessary for us to amend our Security Statement. The current version will be maintained on our website.

Website Security

At al hilal bank, we strive to safeguard your online security. All information provided by you while visiting our web site, is kept strictly confidential to prevent the unauthorised use of the information. All the nonpublic personal information we receive from you at al hilal bank, whether that's via phone, mail or the internet, is treated completely confidentially. We maintain physical, electronic and procedural safeguards to protect your nonpublic personal information. Our operational and data processing systems are contained in a secure environment and that environment is access controlled. We have implemented other security controls, such as firewalls, intrusion detection and intrusion prevention, to protect our systems and networks and all your information. Our security systems constantly monitor the web server to ensure your accounts are all safe and secure.

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