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Physical debit cards will be delivered upon successful completion of account opening. You will be able to select the time and preferred location. The account will be activated after the successful delivery of the debit card and physical verification of your Emirates ID.

We are currently keeping our offering to debit cards, but credit cards will be available at a later stage.

You can block your debit card temporarily via the application. If you want to block your card permanently and request a new one, please contact us via live chat or call center.

You can either use the live chat on the mobile application to report the issue or contact our call center [600522229]

A debit card that is available in the app that can be used in digital wallets. These include Apple Pay and Samsung Pay. Plus, it can be used on any e-commerce website.

A virtual debit card will be shown on the app only after the EID validation is complete at the time of physical card delivery. Or for child accounts, it could be based on the permissions set by the parent.

You can use your virtual debit card wherever wallet payments from mobile are accepted. Plus, you can use it for e-commerce transactions where you can type in the card details.

Using virtual debit cards in ATMs is not available yet.

Yes, you may reschedule delivery by calling 04-2854110

Once the physical card is successfully delivered, you will get a notification to activate your card. Click on the notification, and you will be taken to the relevant screen. You can also open the app, click on the card tab, and press the activate card button.