^FAQ We're here to help

You will require to submit the Emirates ID and valid Birth Certificate (English or Arabic) details on the app. Your documents will undergo verification upon the delivery of your debit card. In the meantime, an account will be open with restrictions.

You can go to Family tab, select the child and select settings to see the permissions. This will only be available after onboarding the child. Permissions for marketplace use and virtual card are also available during onboarding.

This child will not be able to change permissions. The controls are only available on the parent’s device.

If you would like your child to access the marketplace or the bank account, then set up the app on your child's device. Otherwise, this is not required. You can still open a bank account for your child.

A QR code should be used on the child's device (which should be a different device than the parent’s) to set up the app. The QR code will contain secure information to authenticate the child.

Yes, you can change the limit for the child on the app.

No, you cannot transfer from your child’s account.

Yes, you can restrict your child from making transfer or payments.

No, limits are pre-fixed with an option to allow or restrict by parents.