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Customer Support

How many days it will take to resolve a complaint?

3 working days

Does my complaint have a unique reference number?

Yes, and it will be communicated with the customer through SMS / Email.

Will you notify me on the complaint resolution progress ?

Yes, and it will be communicated with the customer through SMS / Email.

How can I raise a suggestion?

By contacting Al Hilal call center via telephone call, live chat

What can I do if I am not satisfied with complaint resolution?

You can request to escalate your complaint or reopen the complaint

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Copyright © 2025 All Rights Reserved - Al Hilal Bank PJSC is licensed and regulated by the Central Bank of the United Arab Emirates and by the Securities and Commodities Authority under license 601035, to practice the activity of Promotion.
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We’ve closed our Ras Al Khaimah branch as of 3 May. Your banking just got closer, Enjoy all your services anytime, anywhere with the Al Hilal Bank Mobile App.

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