^FAQ We're here to help

You can dispute the transaction either by contacting us on a live chat or by calling a contact center, who will log the complaint.

Your reward merchandise will be delivered within 2-7 working days (subject to stock availability).

Please call Al Hilal Bank's Customer Support at 600522229 or use the live chat on the mobile application to check on the status of your order.

Once an order has been placed, it cannot be exchanged or upgraded.

In the unfortunate event that the order is incorrect or the item(s) damaged, please call Customer Support at 024994400 or reach out on the Live Chat on your App within 24 hours of delivery. Replacements or refunds cannot be processed if we receive the request more than 24 hours after delivery.

The cost of shipping would be included in the total amount. However, it would vary according to the merchandise selected. Please note that applicable taxes, customer fees and charges may be applied by the relevant local government.

Navigation is easy on the marketplace. Select the category or use the search engine to find the product you are looking for.

We try and offer the latest products available in the market. If we don't have a product you desire on our Al Hilal Digital Marketplace, then please let us know. We will try and get it for you. Please call Customer Support on 600522229 or use the live chat on the mobile application from Saturday to Friday, 8am - 8pm.

You may use your credit card or debit card or redeem your Touchpoints.

Our payment gateway accepts almost all kinds of credit/debit cards. Visa, Mastercard & Amex