Identity Theft

What is identity theft?

In this type of criminal activity, fraudsters will attempt to obtain important personal information, such as your date of birth, passport number and Emirates ID details, to gain access to your bank account and then carry out fraudulent transactions.

How do scammers do it?

  • Step 1

    A scammer will try to trick you into sharing personal information, such as your mother’s maiden name, date of birth, EID details or OTP, either over the phone or in person, by impersonating a bank representative.
  • Step 2

    Upon receiving this information, the scammer will misuse it to apply fraudulently to open new accounts or to carry out transactions through banking channels, such as the transfer of funds.

Tips to protect yourself

  • Never respond to emails that ask for your personal and confidential information, such as date of birth, last name, mother’s maiden name, user ID, OTP, ATM PIN, CVV, card details or EID. Al Hilal Bank already has the aforementioned information in its database and will never request it from you.
  • Should someone approach you in the capacity of an Al Hilal Bank representative, please ask to see relevant proof of his or her identity. Similarly, be aware of anyone claiming to be a bank representatives over a phone call.
  • Should you accidentally have divulged any information that has led to your phone number being deactivated without your consent, get in touch with us immediately.
  • Avoid storing unused copies of your private documents. Shred them once their purpose has been served.
  • Never share your official documents containing details such as your passport, visa or Emirates ID numbers with unknown people over any digital channels like WhatsApp, email or SMS.

Branches & ATMs