Avoid sharing sensitive information over the phone

Vishing is a type of phone fraud in which a criminal claims to be calling from a legitimate organization to verify your personal details for official records or to offer rewards. Criminals may also fake their caller-identification details, making it appear even more likely that the call is legitimate.


  • Ask the caller for authentication by verifying a recent transaction you have made
  • Contact Al Hilal Bank’s Contact Centre on 600 52 2229 if you have any suspicions


  • Give out your bank card number, password, CVV2 (the three-digit number on the back of your card), PIN or account information through unsolicited calls
  • Respond to a voice mail or calls that ask you to go to a website or call a phone number to resolve an account problem

Branches & ATMs