Mobile Banking

Mobile banking has eased the way in which we transact in our daily lives, putting convenient banking at our fingertips. While most people are tech savvy, some are still getting accustomed to online banking. There are certain things that must be kept in mind to ensure safety and security while transacting online.

Below are some tips to help you be more vigilant while using mobile banking.

  • Never share the MPIN (Mobile banking PIN) of your mobile banking app or OTP (One Time Passcode) with anyone. 
  • Do not download mobile applications from unknown sources. Use official application stores such as the Apple App Store or Google Play.
  • Avoid using public or shared networks for online transactions
  • Do not save confidential information, such as your debit/credit card numbers, CVV numbers or PINs on your mobile phone.
  • Do not save pictures of your debit/credit cards (front or back) your mobile phone.
  • Install an effective mobile anti-malware/anti-virus software on your smartphone and keep it updated.
  • If you have to share your mobile with anyone else, or need to send it for repair or maintenance, first clear your browsing history, caches and temporary files stored in the memory, as these may contain sensitive information.
  • Do not click on any URLs in text messages from non-reliable sources.
  • Password-protect your mobile device to protect against unauthorised access.
  • Keep your mobile's operating system and applications, including the browser, updated with the latest security patches and upgrades.
  • Refrain from downloading any remote accessing apps, like AnyDesk or Team Viewer, on your phone if suggested by a caller. These would allow the caller to view the information displayed on your screen device at his end through screen mirroring.
  • Never respond to calls or messages that ask for your personal and confidential information, such as date of birth, last name, mother’s maiden name, user ID, OTP, ATM PIN, CVV, card details or Emirates ID details.

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